The NOC Tools
NOC Services Tools
NOC management has five essential elements known as tools which are a vital element toward improvement. You need to know which tools will give you the best return on the investment into outsourcing to companies such as ExterNetworks. There are many ways that these tools can help you to give your team more control over tasks while putting the NOC in a position to be an exclusive resource for the IT department.
The Five Essential Tools of Network Operation Center Services:
Incident Tracking through a Ticketing System
The use of a ticketing system will enable all issues to be kept track of by the urgency, severity and who is assigned to handle a specific task. Issues that arise tickets are created to describe the issue so that it can be processed and assigned to the correct person or department. When the person or department assigned to a task cannot complete it, the ticket will move to the next level for correction. The best service can be provided to customers and the tasks of each shift prioritized by making all pending issues known.